Returns Inventory Management and Technical Assessment
We have established ourselves in both Canada and the UK as
the industry leader for comprehensive returns management
solutions and product redeployment. We understand that
efficient turnaround time is vital in the consumer
electronics sector and have created a complete
business-practice around it, ensuring that efficiency and
immediate response time is paramount. By providing
detailed reporting on various levels of critical information
around mobile device returns, we enable operators and
retailers to respond quickly on returned product.
When we’re providing returns management on
customer-owned product, we provide a complete technical
diagnostic assessment to each handset to establish reasons
for return, and virtually eliminate costly NFF fees from
manufacturer-designated repair centres. Our
proprietary “Pod” strategy within our technical services lab
allows us to provide complete assessment and detailed
reporting on each of the various stages throughout the
diagnostic process; right down to the individual IMEI.
This information is provided back to the carrier within
hours of assessment, allowing clear line-of-sight to their
asset and immediate response on next steps.
“Question Stock” Solutions and Asset Redeployment:
“Question Stock” are mobile handsets which
carriers/retailers/manufacturers hold in inventory but for
which they have no cost-effective outlet. Examples include
consumer returns (for various reasons), End-of-Life (EOL)
models, Beyond Economical Repair (BER) returns and general
overstock. Keeping these assets on-hand in inventory with no
solution can easily cost millions of dollars in lost revenue
and is a highly inefficient use of both tied-up capital and
warehouse space.
We provide solutions to
Question Stock inventory through acquisition, refurbishment,
parts-salvage and reclamation and second-life
sale/deployment through a vast network that spans the globe.
By providing a truly global solution, we give carriers and
manufacturers the ability to re-deploy their Question Stock
in the most efficient and cost-effective method in the
industry.
Customized Sourcing Solutions:
Devices in various conditions and quantities are available
from a multitude of suppliers, but often not in the
condition or quantities needed for specific programs.
Consistency is key in these programs and most
device suppliers don’t maintain a consistent available
inventory. With our extensive network of buyers and sellers
around the world, we have the capability to provide
consistent, bespoke solutions to retailers and insurance
programs.
We stock as well as source the desired
product for these programs and ensure there is a surplus to
pull from once we’ve established the baseline needs for each
customer.
Repair Solutions
Our industry-leading team of technicians provide all levels
of repair, covering all major makes and models. Repairs are
performed in a clean, bright laboratory setting, using ESD
benches and professional repair equipment.
Our
reclamation model allows us to use fully-tested OEM parts
for repairs, which we back up by our own warranty on both
the repair and the parts used. This solution provides
substantial savings to our customers.
Additionally, we have the ability to source
parts directly from OEMs (if that’s the requirement of the
customer), or the highest quality OEM-grade after-market
parts.
